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17 March 2020
Covid-19 - Information for consumers and business

The coronavirus (COVID-19) is having an impact on the South Australian community.

This page provides information about consumer rights, business obligations and changes in how customer service is being delivered by Consumer and Business Services (CBS).

Face to face enquiries

Our face to face advisory service for tenancy and fair trading enquiries will be unavailable until further notice. We are taking these measures to prioritise the health and safety of the community and our staff.

If you do need to attend the Customer Service Centre you can still speak to an Advice and Conciliation officer using the telephone available.

Alternatively you can call 131 882 between 9am - 4.30pm Monday to Friday and speak to an officer.

Changes to services

Consumer issues

Rental and real estate advice

To ensure the safety of the community and our staff we respectfully request that where possible you post all bond applications/forms to us at:

GPO Box 965
Adelaide SA 5001

Or use Residential Bonds Online

  • Rental advice due to COVID-19 - A range of answers to common situations arising from the COVID-19 pandemic. 
  • Information for international students - This information is for students who are unable to travel to South Australia and need to cancel their rental accommodation or change the date of moving in.
  • Real estate auctions and open house inspections are prohibited from 11.59pm 25 March 2020 - however, private appointments for inspection can still be made.

Liquor and gambling

Building issues